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Artwork Requirements
You have heard of the saying GIGO (Garbage in Garbage out) Well this applies to engraving as well. If a logo or image looks blurry, then it is not suitable for engraving. Web images usually fall into this category.

For Glass and Acrylic engraving the ideal image should be good quality
black and white (not greyscale) The preferred file type is the CorelDraw .cdr However as not many clients would use CorelDraw
.eps or .ai are next best.
.jpg can often be suitable if resolution is high enough.
.pdf is usually just suitable for viewing an image or layout in original form.
.doc Word files sometimes work - sometimes not.
.pub Publisher files are not compatable - do not send these files

Some images may look great when small, but they may be low resolution
and only a few kb (kilobytes) If you enlarge it and it shows the pixels, then
it will not be suitable.

There are basically 2 types if images:
These are made up of pixels (square boxes) and are only able to be
modified by a paint program. - examples .jpg. .tiff . gif
Bitmaps
Vector Images
These are images made up of line drawings and are editable
examples .eps .ai These are preferred